---
title: Request Technical Support | FileOpen Systems
description: Request support for your FileOpen licensed document security and rights management products.
---

# Contact Support

##### This form is intended for licensed customers of FileOpen encryption products.

If you have received a FileOpen-encrypted document and cannot open it, you should contact the publisher/document owner to obtain permissions or technical support.

FileOpen provides software to publishers, but we don't have direct control over which users/devices are allowed to open files. Only the publisher/licensee can enable access.

However, if you are an end-user and your issue is related to installation of the FileOpen Client then please send email to [support@fileopen.com ](mailto:support@fileopen.com)with details of the issue and of your environment (OS and PDF viewer).

Complete inquiries will be answered within one business day.

 

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